Last Updated: August 2, 2019
We do not intentionally gather Personal Information about individuals who are under the age of 18. If we discover that a person under the age of 18 has provided us with Personal Information, we immediately delete such Personal Information from our services. If you become aware that that we inadvertently hold or have access to Personal Information about anyone under 18, please let us know so we can delete it.
We may collect Personal Information from you when you use the Applications, when you send us information or communications in connection with your use of the Services, and/or when you download and use any software provided by us. "Personal Information" means information that allows someone to identify or contact you or your employees, consultants, and independent contractors, including, but not limited to, name, company name, position or title, address, geographic location of your computer or mobile device, telephone number, email, credit card number, and bank account information. If you do not provide us with the Personal Information we request, we may not be able to supply you with some or all of the Services.
We collect Personal Information from you, such as first and last name, email and mailing addresses, telephone number, professional title, company name, account information and password, and billing and payment information, when you create an account and register to use the Services. We also retain information on your behalf, such as the Personal Information described above and any correspondence. If you provide us feedback or contact us via email, we will collect your name and email address, IP address, as well as any other content included in the email, in order to send you a reply, and any information that you submit to us. If you communicate with us at an event or respond to a survey that we conduct, we may collect additional personal information about you. In connection with your use of the Services, you may provide us with data that collected by you or by third parties to be aggregated and analysed by Chanalytics (“Customer Data”). Because we do not control what information you choose to include in the Customer Data that you provide us and we are unable to determine whether such data includes Personal Information, we protect and secure all Customer Data that we receive as though it may be Personal Information. However, you should understand that Customer Data can be accessed, displayed, shared, and exported by you or your designated users through the Services and you are solely responsible to ensure that such accessed, displayed, shared and exported data is protected appropriately.
When you interact with the Site or the Application, we try to make that experience simple and useful. We use industry standard identifiers, such as cookies or other similar technologies. We may also use mobile device identifiers which perform a similar role to cookies, like the IDFA used by Apple devices and the UDID used by Android devices. Cookies are small pieces of information which are issued to your computer or mobile device (as the case may be) when you visit a website or access or use a mobile application and which store and sometimes track information about your use of the Site or Application (as the case may be). A number of cookies we use last only for the duration of your web or Application session and expire when you close your browser or exit the Application. Other cookies are used to remember you when you return to the Site or Application and will last for longer.
We may use the information we collect about you in the following ways:
Usage information may be linked to your account in order to assist us to provide services to your account, for example analysing data for the purposes of trouble shooting. We will not share or disclose usage data to any third party unless such usage data has been aggregated or de-identified and is no longer capable of identifying you as an individual.
In some cases we collect Personal Information that is provided by our corporate users, and in such cases, we have no direct relationship with the individuals whose Personal Information we process. If you believe your Personal Information has been collected by us in such circumstances, and would no longer like to be contacted as an employee or affiliate of one of our corporate users, please contact that corporate users directly in order to request your removal.
We may transfer Personal Information to companies that help us provide the Services. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our users.
We may sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Personal Information may be among the items sold or otherwise transferred in these types of transactions, you will be notified via email and/or a prominent notice in the Applications of any change in ownership or uses of your Personal Information. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.
In certain situations, we may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Regardless of any choices you make regarding your Personal Information (if applicable), We may disclose Personal Information if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants or lawful requests from government authorities served on Chanalytics; or (b) protect or defend the rights, reputation or property of Chanalytics or users of the Services.
We may share aggregate, de-identified information collected through the Services with third parties for statistical information and market research and marketing purposes.
Except as otherwise stated in this policy, we do not sell, trade, share, or rent the Personal Information that we collect to third parties. You expressly consent to the sharing of your Personal Information as described in this policy.
We offer you the choice of receiving different types of communication and information related to our company, products and services. You may subscribe to e-newsletters or other publications; you may also elect to receive marketing communications and other special offers from us via email. If at any time you would like to change your communication preferences, we provide unsubscribe links and an opt-out mechanism for your convenience. You may also access and manage your preferences from your account.
If you believe that the Personal Information we hold about you may not be complete, accurate and/or up-to-date, you may change aspects of any of your Personal Information in your account by editing your profile within the settings section of the Applications or by sending an email to us at email@example.com. You may request deletion of your account information by us, but please note that we may be permitted or required (by law or otherwise) to keep this information and not delete or change it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). We will respond to your request to access within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure, such as data encryption, firewalls, logical and physical access controls, employee training, and continuous monitoring. Your information is stored on our servers, the servers of Chanalytics Affiliates, and the servers of companies that we hire to provide services to us. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that we cannot fully eliminate security risks associated with Personal Information. If you have any questions about the security of your Personal Information, you can contact us at firstname.lastname@example.org.
If you have general enquiry type questions, you can choose to do this anonymously or use a pseudonym. However, if you require information which is specific to your circumstances then it may not be possible for you to deal with us anonymously or by pseudonym. You acknowledge and agree that when contacting Chanalytics, whether by email, chat, or otherwise, you will not include any personally identifiable information in your communications, and that if such information is included in your communications with us, we will have no legal obligation or liability with regard to such information.